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Showing posts from April, 2018

4 Ways to Stop Your Team from Falling Apart

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There are times in every supervisor's work life that you can feel everything going off the rails -- projects don't sync up as they should, laughter feels forced within your team, and the energy levels are low. While it may feel like everything is falling apart at the seams, and you're not sure what you can do, don't give up! There are ways to bring teamwork back to your team, but it will take some work to rebuild trust between team members and realign your focus to the future. Even the most high-performing teams have moments of doubt that can be introduced by stress or fear. These negative emotions could overtake a team or its leader, but the first step is re-imagining the future and then casting that vision to your team.  Prevention is Worth a Pound of Cure While it may be too late if your team has already entered a downward spiral, preventing negativity from happening is always the best alternative to a team that's coming apart at the seams. Getting to kno

How to Turn Negativity into Inspiration

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It's easy to look at successful businesspeople and feel jealous of what they've accomplished. They make it look so easy that you wonder why you're not having the same level of success in your life and career. However, what you may not see is the hundreds of times they've had their ideas shot down, been passed over for a promotion, and just generally rejected in their lives. No one is immune to the soul-crushing feeling of harsh criticisms, but how you react to these situations is what makes the difference. From taking a leap into the unknown to dealing with difficult situations, these stories of overcoming negative situations will inspire you to achieve more than you could possibly imagine.  Stirring Generations of Moviegoers George Lucas tried to sell his Star Wars script with studios for nearly five years before he finally received his first chance. It's almost unimaginable that without one 20th Century Fox executive who believed in his vision, generations of

The Dignity of Work

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Down But Not Out Albert Serur was just a young man when he passed out cold in his client’s office. Only four months into his job, a previously undiagnosed heart condition might have sidelined him permanently. But Serur didn’t go down without a fight. Rather than recovering from emergency surgery at home, he hired a driver so he could sleep in the car between sales calls. “Adversity helps you deal with who you are,” he says. “If you can start preparing for things proactively both personally and professionally, you’re going to be ready, and you’re going to be a better leader.” “Will-Set” that Trumps a Skill Set At 28, Serur is the youngest state director at American Income Life and chief executive of its Wilmington subsidiary. Serur Agencies brings weekly employee training sessions that focus less on technical abilities and more on workplace camaraderie, helping people develop a “will-set” with emotional tools to handle challenging situations. These offerings are a timely respons

Stay in the Game

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Finding the Off Switch Do you ever lay awake at night feeling restless about work? Do you take projects home each evening or over the weekend? When the day is over, is it difficult for you to quiet your racing thoughts? You work hard. And you enjoy it. But in this mobile generation, devices meant to create freedom have tethered us to the desk as we toe the line between productivity and workaholism. A study of 3,000 UK workers showed that 69 percent regularly work outside their office hours, and the average worker fails to use six days of paid leave each year. In the midst of an overwork epidemic, are you preserving your own well-being? Digging Your Own Grave While our parents said “hard work never killed anyone,” research says otherwise. Men who are unable to mentally relax after work nearly triple their risk of heart disease and psychologist Mark Cropley, studying health and stress at the University of Surrey, says an inability to detach brings disastrous consequences: “Ina

3 Opportunities for Better Customer Follow-up

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Have you ever considered an online purchase but been put off by taxes or shipping costs? That’s what a Reddit user (Doug D.) experienced when he fell in love with a sweatshirt from Archrival Clothing. Doug, a UK resident, added the item to his cart, but was disappointed to find he couldn’t get Archrival’s alluringly low shipping prices since the company was based in the US. Winning Follow-up Game over? Not quite. Someone from Archrival took note of Doug’s abandoned “Shopping Cart” and realized the shipping prices were probably to blame. This resourceful employee immediately e-mailed Doug, offering several alternatives to ship the order for less, including a FedEx International Economy option, Delayed First Class Overseas Mail (on the company’s dime), or European purchasing options. Doug’s reaction? Rave online reviews for the company itself: “Wow. My mind is blown. This is potentially the best customer service I have ever experienced. You definitely deserve a purchase just for